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Flu Information & Visitor Restrictions

Our community is currently seeing an increased spread of flu.

Please call patients rather than visit them in the hospital. Visitor Restrictions are now in place.

If you become ill with symptoms of the flu, contact your primary care provider. visit a walk-in clinic or start a visit with a doctor online.

Start a visit with a doctor online

From home, work or any safe place with an internet connection, simply answer questions about simple illnesses and receive your online diagnosis and treatment within an hour for only $25. Providers are available Monday through Sunday between 7 am and 10 pm. You can even complete it in the middle of the night and receive a response between 7 and 8 am the following morning.

Skip the trip – just click.

Click here to see a doctor online

Find walk-in primary care with extended hours

With the convenience of on-demand care in an outpatient setting, you can walk in and get the care you need sooner. Whether you're a long-time Mission Health patient or just visiting the area, find services for acute primary care needs at four convenient locations with extended hours.*

Why wait? Getting sick isn’t convenient. We are.

(828) 213-4444

ARDEN/Asheville Mission My Care Now Biltmore Park

310 Long Shoals Road, Suite 100
Arden, NC 28704
Hours: Seven days a week, 7am - 10pm

Franklin Mission My Care Now Angel, a Service of Angel Medical Center

190 Riverview Street
Franklin, NC 28734
Hours: Monday through Saturday, 8:30am - 5:30pm

Marion Mission My Care Now McDowell

472 Rankin Drive
Marion, NC 28752
Hours: Seven days a week, 7am - 10pm

Spruce Pine Mission My Care Now Blue Ridge

189 Hospital Drive
Spruce Pine, NC 28777
Hours: Monday through Friday, 7am - 7pm; Saturdays, 9am - 4pm; Sundays, 1pm-5pm

* Welcoming patients three months of age and older.

Learn more about on-demand primary care

Schedule a same-day appointment with your provider

Established Mission Health primary care patients can often schedule a same-day appointment with their primary care office. Call (828) 213-3222 to schedule an appointment with your provider.

Flu Treatment

Flu symptoms may be treated with antiviral drugs if you seek treatment within 48 hours of the start of symptoms. People aged 65 or older, people with certain chronic medical conditions (like asthma, diabetes or heart disease), pregnant women and children under age 5 years are at high risk of developing serious flu-related illnesses if they get sick, so it is important that their healthcare provider is informed of their illness right away.

If someone develops the following signs and symptoms of serious illness, they should be seen in the emergency department:

In infants and children:

  • Fast breathing or trouble breathing
  • Bluish skin color
  • Not waking up or not interacting
  • Being so irritable that the child does not want to be held
  • Has no tears when crying
  • Significantly fewer wet diapers than normal

In adults:

  • Difficulty breathing or shortness of breath
  • Pain or pressure in the chest or abdomen
  • Sudden dizziness
  • Confusion
  • Severe or persistent vomiting

Please avoid the emergency department unless you have signs and symptoms of severe illness, as it can expose you to other illnesses and exposes others to your illness.

Please call patients rather than visit them in the hospital. Visitor Restrictions are now in place.

Mission Health is elevating to its Visitor Restrictions Policy to ensure the safety of our patients and team members, and wellness of our entire community, as influenza-like activity in North Carolina increases during flu season:

  • Patients’ family and friends should limit hospital visits
  • We ask visitors under the age of 12 and those who do not feel well to call or use social media to connect with patients rather than visit them in the hospital

Call (828) 213-1111 to be directed to a patient. 

The latest influenza-like illness (ILI) report from the state health department shows an increase in flu-like illnesses in North Carolina. As a result, Infection Prevention, in consultation with Mission Health’s Medical Director of Infection Prevention and Public Health Epidemiologist, has elevated Visitor Limitations to Visitor Restrictions.

This precaution is now in place, effective January 26, 2018, at Mission Hospital and all Mission Health member hospitals and affiliates in the western North Carolina region, including CarePartners in Asheville, McDowell Hospital in Marion, Transylvania Regional Hospital in Brevard, Blue Ridge Regional Hospital in Spruce Pine, Angel Medical Center in Franklin and Highlands-Cashiers Hospital in Highlands. 

You can help prevent the spread of influenza by practicing frequent hand hygiene, staying home if you are sick and by getting an annual influenza vaccination. 


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