Quality of Care

Achieving Our BIG(GER) Aim

Mission Health’s BIG(GER) Aim is to get every person to their desired outcome, first without harm, also without waste and always with an exceptional experience for each person, family and team member.

Measuring Quality

Tracking patient outcomes, safety, service & satisfaction, and efficiency is an important part of our improvement process.

Patient Experience and Engagement

The Office of Patient Experience advocates for patients and families when an issue of concern arises that is directly related to the care and services received in any of Mission Health's facilities.

To contact the office please call (828) 213-1210 or complete our online form.

Quality Reporting

Mission Hospital participates in several state and national quality reporting programs. This information helps us continually improve our care and excel in patient quality and safety.

It is important for our patients to be informed and involved in their health care decisions. We encourage you to follow the links below to see how Mission compares with state and national averages on quality measures. Reporting is provided by:

  • Joint Commission
  • NC Hospital Quality
  • Hospital Compare
  • Health Grades