Safety & Security

It is one of our highest priorities to make sure our hospital is a safe environment for our patients, their families and our staff. That’s why we impose the following regulations and procedures to ensure the safety of our facilities and practices.

Medications

All medications you take while in the hospital must be prescribed by your doctor, dispensed by the hospital pharmacy and administered by a nurse. Patients are not permitted to administer their own drugs or keep personal medications at their bedside, except with physician orders. If you need to, you may bring your personal medications in to show your physician and nurse what you are taking, but please have someone then take them home. While you are here, you will be given the same medicines from the hospital pharmacy as your physician prescribes.

If you are an inpatient and would like to speak with a pharmacist about your medication therapy, you may call the inpatient pharmacy at (828) 213-0064 and ask the office personnel to connect you with the pharmacist taking care of your nursing unit, or you may ask a nurse on your unit or your physician to contact a pharmacist for you.

Name badges

All Mission Hospital staff members are required to wear an official name badge. If someone enters your room and is not wearing a name badge, ask to see the person's badge. If he or she cannot show you proper identification, ring the nurse call bell and alert the nurse. Hospital security can always be reached through the switchboard operator by dialing "0."

Valuable or lost items

Please leave all credit cards, jewelry or valuables at home, and if you must have cash for incidentals, please keep only a small amount in your room. Make sure your car has been locked and valuables have been placed in the trunk. Limit your personal items from home, and store your belongings carefully in your assigned room to help prevent loss. Your nurse can provide you with special containers for your glasses, dentures or hearing aids. To trace lost and found items, ask your nurse to call the security department.

Electrical appliances

We discourage the use of personal electrical appliances brought from your home, such as hair curlers, radios or hair dryers. All appliances brought from home should be UL approved. Ask your nurse to inspect them before using.

Security services

Our security officers are glad to help with special parking needs and provide shuttle service to the Rathbun Center. Ask your nurse to call security or dial "0" for the hospital operator. Routine roadside assistance, such as tire changes and key retrieval, is performed by All-Safe Towing and Recovery of Asheville. There is a charge, payable by cash, check or credit card. For these types of services, call All-Safe at (828) 225-8866.

Universal precautions

At Mission Hospital, we are extremely careful to protect all patients from infection. We do this by following "universal precautions."  This means we treat every patient, and every staff member, as if he or she had an infection that could be spread through blood or body fluids. As a result, you will notice the widespread use of gloves. We also require members of our health care team to wash their hands or use antiseptic handrub upon entering and leaving a patient room. If a member of your health care team does not wash their hands or use antiseptic handrub, please ask them to do so.

Wheelchairs

Wheelchairs are available on all nursing units, but getting in and out of them without assistance may be hazardous. Please ask for help from a member of our hospital staff

Fire drills

If a fire drill occurs while you are here, a staff member will shut your door. Please remain in your room with your visitors and do not become alarmed. If a true fire does occur, our staff will direct and assist you to the proper exit. The hospital is a fire-resistant building, and the staff is trained in fire protection.