Patient Rights

Patient rights are as important to us as they are to our patients. Mission Hospital upholds the rights of all patients.  These rights apply regardless of race, color, religion, sex, sexual orientation, gender identity, national origin or source of payment.

We encourage you to familiarize yourself with these rights if you are going to be a patient here at Mission Hospital.

Click either link below to learn more about:

Reporting concerns

Your quality care and safety is important to us. If you have any unresolved complaints regarding patient care or safety issues, you may report your complaints by doing the following:

  1. Report your complaints directly to the department director or the administrator on-call. Dial "0" on any hospital phone or call 828-213-1111 from an outside phone, and ask for the "Administrator On-call".
  2. Report your complaints online through our 'Contact Us' page.
  3. You will receive a prompt response to your concern.

If your concerns cannot be resolved by Mission Health, you may report them to our accrediting body or the state agency listed below:

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll Free: (800) 994-6610

Division of Health Services Regulation
2701 Mail Services Center
Raleigh, North Carolina 27699-2701
Toll Free: (800) 624-3004
Go To Website

Office for Civil Rights
Department of Health and Human Services
61 Forsyth St., S.W. ,Suite 3B70
Atlanta, GA 30323
Go to Website