Mission Health Emergency Services

Mission Health’s Emergency Services includes western North Carolina’s designated Level II Trauma Center at Mission Hospital, ground transportation by Regional Transport Services (RTS) and air transport provided by Mountain Area Medical Airlift (MAMA) with both able to provide transport for neo-natal patients, and select telehealth specialties at regional hospitals with medical direction provided by specialists based at Mission Hospital. All member hospitals except Asheville Specialty Hospital have Emergency Departments staffed 24 hours a day.


Mission Hospital

  • Western North Carolina’s designated Level II Trauma Center
  • 65 beds
  • Accreditations include:
    • Congestive Heart Failure (CHF)
    • Chronic Obstructive Pulmonary Disease (COPD)
    • Stroke Center
    • Chest Pain Center
  • Forensic nursing team providing screening for sexual assault and domestic violence
  • Emergent bariatric surgery
  • Behavioral health evaluation
  • Provides medical direction for Telestroke and Telepsychiatry at all member hospitals where offered and several other hospitals in western North Carolina

Angel Medical Center

  • 14 beds
  • Telestroke and Telepsychiatry available
  • Behavioral health evaluation

Blue Ridge Regional Hospital Emergency Department

  • 12 beds
  • Telestroke available
  • Behavioral health evaluation

Highlands-Cashiers Hospital

  • 6 beds
  • Telestroke available
  • Behavioral health evaluation

McDowell Hospital

  • 13 beds
  • Telestroke and Telepsychiatry available
  • Behavioral health evaluation

Transylvania Regional Hospital

  • 10 beds
  • Telestroke and Telepsychiatry available
  • Behavioral health evaluation

Trauma & Acute Care Surgery

The Trauma & Acute Care Surgery and Orthopedic Trauma Service physicians of Mission Hospital are here to treat the most severely injured patients from the region.  These two surgical services are staffed with board certified, highly skilled, quality focused, compassionate physicians and midlevel providers.  Mission Hospital is the only designated Trauma Center in western North Carolina.  Our regional trauma system was established to ensure that people with serious injury receive appropriate stabilization, transport and high quality trauma care.  From first responders and community hospitals to the trauma center and rehabilitation facilities, our region has a robust coordinated network of providers.  By working together, we provide exceptional trauma care every hour of every day. 

More Info on Services

Mountain Area Medical Airlift

MAMA has been providing critical care transport through Mountain Area Medical Airlift (MAMA) since 1986. Two helicopters available 24 hours a day from bases in Asheville and Franklin, MAMA provides air medical services to 17 western North Carolina counties, eastern Tennessee, northeast Georgia and northern South Carolina. From premature infants in respiratory distress to serious traumatic injuries, MAMA’s nurses, paramedics and respiratory therapists are trained to provide quality care in transport under medical direction from Mission Hospital.

Quick facts about MAMA:

  • Covers 10,000 square miles in 2-3 flights a day
  • Performs about 90 flights per month
  • Has transported more than 21,000 patients (and counting)
  • Was the first civilian EMS helicopter service in the U.S. to use night vision goggles
Many of the new communities and developments in the mountains are isolated and remote. The MAMA team is available to visit your area, to learn where you live, identify appropriate landing sites for the helicopters within your community, and then use a GPS system to locate your area in the future and be better prepared to respond and assist in the event of an emergency.

MAMA is licensed by the North Carolina Office of Emergency Services (NCOEMS) and the South Carolina Department of Health and Environmental Control (SCDHEC). The MAMA pilots and mechanics are employees of ERA Helicopter, LLC, a company specializing in air medical transportation services. ERA Helicopter, LLC, is based in Louisiana.


Mission Emergency Department (Trauma)
509 Biltmore Avenue
Asheville, NC 28801

Phone: (828)213-1994