We we will do our best to make you as comfortable as possible. If you have any questions or concerns, don't hesitate to ask your physician or your nurse. During or after your stay with us, you are likely to be asked about your experience. Please respond frankly so we can we know if we are doing a good job, and can we find ways to improve our services. We encourage you to write to us about any specific problems, questions or compliments you may have.
Amenities For Patients
Though most of us would prefer to avoid hospital admission altogether, the majority of us will need it from time to time in the course of our lives. During these times, it’s a welcome discovery to find Mission Hospital’s pleasant and comfortable amenities.
All of our rooms are private. If your room temperature is not comfortable, please tell your nurse. Our hospital beds are electronically operated, and your nurse will show you how to work your bed properly. Your bed is probably higher and narrower than your bed at home with bedside rails for your protection. They may be raised at night or during the day if you're resting, recovering from surgery or taking certain medications that may make you at risk for falls.
Calling Your Nurse
Your nurse will show you the call button and how to use it. Please call for help when you need it, especially if you feel your condition has changed. When you call, it is important to mention what you need. This will help us send the right person to you as quickly as possible.
During The Night
Strange surroundings and sleeping medications may create a hazard if you get out of bed. If you feel you need assistance during the night, please use your call button.
Leaving Your Room
You may feel well enough to walk around during your recovery, and your doctor may recommend it. If so, we would prefer that you stay on your nursing unit. If you do leave, please inform the nursing staff.
Color television sets with remote control are provided in each patient room. A wide variety of popular cable channels are available as well as the Newborn Channel (6) and the Newborn Channel in Español (16).
For direct calls to patient rooms on the Memorial Campus, please dial as follows:
- Rooms with A, B or C: (828) 213-6 + room number
- Rooms with E: (828) 213-7 + room number
- Rooms with G: (828) 213-8 + room number
For direct calls to patient rooms on the St. Joseph Campus, please dial as follows:
- All rooms except for the 10th floor: (828) 213-3 + room number
- Rooms on the 10th floor: (828) 213-3 + last 3 digits of room number
Local calls are free. Dial 9 to get an outside line, then dial the number you wish to call. For long distance or credit card calls, dial 9-0, then the area code plus the phone number. Our area code is 828. If you are having trouble placing your long-distance call, the hospital operator can assist you; just dial "0."
For your convenience, both hospital gift shops offer pre-paid phone cards for purchase.
Wireless Internet access is available throughout Mission Hospital for use by visitors and patients.
Rest And Privacy
Your hospital stay is likely to be short and very busy. You need as much rest as possible between tests and procedures. If you feel you are having too many visitors and telephone calls, a nurse can place a "do not disturb" sign on your door and temporarily disconnect your telephone.
Mail And Flowers
Each day, mail and flowers addressed to you will be brought to your room. Mail received after your discharge will be forwarded to your home address.
If you are a patient on the Memorial Campus, mail should be addressed to:
(Your full name and room number.)
c/o Mission Hospital
509 Biltmore Avenue
Asheville, NC, 28801
If you are a patient on the St. Joseph Campus, mail should be addressed to:
(Your full name and room number
c/o Mission Hospital
428 Biltmore Avenue
Asheville, NC, 28801
Private Duty Nurses
Although our hospital is staffed to take care of the nursing needs of all patients, there may be occasions when a private duty nurse is also desired. If you need a private duty nurse, ask your nurse or someone at the nurse’s station to complete the appropriate forms. You will need to say exactly when and for how long you want the nurse. Only nurses from approved agencies and with approved credentials may work at Mission Hospital. Please let us know if you have a preference for a particular agency.
Important: Before requesting a private duty nurse, we suggest that you find out the exact cost and whether your insurance will cover it. Most insurance policies do not.
Smoking And Tobacco Use
As a hospital, we promote wellness and are committed to providing the cleanest, healthiest environment possible for our patients, visitors and staff. As a result, smoking or any other use of tobacco is not permitted inside the hospital or anywhere on our campus.