Cleverley Award: Blue Ridge Regional Hospital named 5-star hospital

3Blue Ridge Regional Hospital has been recognized as a Community Value 5-Star Hospital by Cleverley & Associates (Columbus, Ohio), a leading health care financial consulting firm specializing in custom data analysis and reporting for health care providers, consultants and vendors. The company's primary focus is to provide health care providers with solutions and recommendations that will enhance their financial performance.

Blue Ridge Regional Hospital also received this recognition in 2012, 2011, 2010, 2008, 2007, 2006, 2005, and 2004.


Mission Hospital Awards Service Excellence Achievement honors

The following staff members of Mission Hospital were honored for providing high quality care to patients in western North Carolina in various service lines.

Jerome Searles was awarded the 1st Annual Anna Woodfin Award for exemplifying compassion, drive and tenacity to take care of people in western North Carolina.



Quarterly Service Champion Awards are as follows:

  • Quarter 1: True Morse, Jerome Searles
  • Quarter 2: Darlene Wexler, Chuck Charles Parris
  • Quarter 3: Renee Eggleston, Kerry Crandall, Aleen Dailey
Jerome Searles Darlene Wexler Charles Parris Aleen Dailey

Not Pictured: True Morse, Renee Eggleston, Kerry Crandall)

Quality Team Awards were as follows:

Mission Surgical Safety Checklist

(Left to right) Vicki Arnold, Larry Buckner, Dianne Gambrell
(not pictured: Dr. Michael Lecroy, Dr. Peter Mangone, Dr. Lemuel Kirby, Donna Peek, Doug Roberts, Marianne Lee, Pat Adamson, Laurann Adams)

Drug Shortage

(Left to right) Dr. Paul Martin,Jenny Sippel-Tompkins, Kelli Kirkpatrick, Dr. Susan Mims
(not pictured: Brian Nass, Tracy Wilson, Jill Jones, MarySue Carson, Dr. Alan Johnson, Dr. James Keel, Jon Brown, Ellen Williams)

Mission Hospital, Asheville Surgery Center & Patient Care Units Recognized for Excellence

Mission Hospital, Asheville Surgery Center and seven of the Hospital’s patient care units were recognized for excellence at the 2012 Excellence in Healthcare Conference, which was sponsored by Professional Research Consultants (PRC), a national health care research organization.

The seven Mission Hospital units below scored in the top 10% of PRC’s national client database in 2011:

  • Cardiovascular Progressive Care
  • General Surgery - 7th floor, St. Joseph
  • Medical Cardiology Stepdown, 3 West
  • Medical Cardiology Stepdown, 5 Heart
  • Orthopedics, J Tower
  • Pulmonary Medical Care
  • Trauma Care

Additionally, PRC designated Mission Hospital and the Asheville Surgery Center as four-star health care facilities, which scored in the top 25% of PRC’s database in 2011. Mission Hospital’s overall quality of care ranking was 86.8 out of 100, with 67% of patients rating the Hospital as “excellent.” This designation is due in part to Mission Hospital’s ongoing quality and service initiatives, including relationship-centered leadership training programs and programs that emphasize improved communication skills and on-site, proactive assessments of safety in patient care.

Representatives of Front Line Staff and Managers of Units in Top 10% in Patient Satisfaction
(Left to right) Frank Alagna, Morgan Barrett, Jennifer Kerley, Lourdes Abejuela, Theresa Koenig, Lisa Goertz,
LaDean Wise, Stacy Garcia, Kendra Nagel, Joann Chang, Azuria Boley, Haley Johnson, Ashley Arnold,
Kristen Haun, Tiffany Cook, Glenda McCall, Greg Harris, Jon Brandon


Breast Program receives three-year accreditation

The Breast Program at Mission Hospital has been granted a three-year accreditation by the National Accreditation Program for Breast Centers, which is a part of the American College of Surgeons Commission on Cancer.

The center was surveyed for 27 standards, and was judged compliant in each one. Surveyors particularly noted the multidisciplinary breast conference interaction, and its discussion of treatment options, use of NCCN guidelines, identification of open clinical trials, and discussion of genetic testing. Also noted were quality studies, compliance with standards set by the College of American Pathologists, the thoroughness of medical oncology documentation, radiologist dictation format, strong community outreach and support programs such as Ladies Night Out and Camp Bluebird, and excellent patient navigation services.

Radiation Oncologist Kellie Condra, MD is Medical Director of the Mission Breast Program. Karen Grogan, RN, MHA, is Administrative Director of Cancer Services. Breast cancer nurse navigators are Janet Magruder, RN, and Denise Steuber, RN.

Mission honored as a Consumer Choice Award hospital

This award, sponsored by the National Research Corporation, identifies hospitals which healthcare consumers have chosen as having the highest quality and image in 180 markets throughout the United States. Winners are determined by consumer perceptions on multiple quality and image ratings.

Mission Hospital also received this award in 2005, 2006, 2007, 2008, and 2009.

Mission Hospital has been named to The Community Value 100 list compiled by Cleverley & Associates

Mission, Blue Ridge Health System, and McDowell Hospital were also named as Cleverley & Associates "Community Value Five-Star Hospital for 2011," listing them within the top quintile (20%) of hospitals studied.  The Community Value Index (CVI) is a study designed to identify hospitals that bring value to their community for being financially viable, is appropriately reinvesting back into the facility, maintains a low cost structure, and provides high quality patient care.

Mission received the Stroke Gold Plus award.

The award recognizes that Mission has sustained quality performance measures for 12 months - greater than 75% for 6 of the 10 stroke quality measures. This builds on our previous awards. Mission received Silver Awards in 2007 and 2008, and the Gold Performance Achievement Award in 2009, 2010, and 2011.

Named by Thomson Reuters as one of the 57 best-performing systems in the U.S

based on 285 organizations analyzed. The study measures health systems that apply process improvements that improve patient care and reduce costs.


AACN Beacon Award

Mission's Cardiovascular Critical Care and Recovery Units received the Beacon Award for Critical Care Excellence from the American Association of a Critical Care Nurses. The Beacon Award is given twice yearly for units that exhibit the highest quality standards in nurse recruitment and retention, patient outcomes, staff training, healthy work environments, leadership and evidence-based practice and research. Mission Heart received this award in Fall 2008, and Spring 2010.

Blue Distinction Center for clinical excellence in both Spine Surgery and Hip and Knee Replacement

Given by  NC Blue Cross and Blue Shield and based on nationally endorsed quality measures, the designation means that Mission's programs have met key quality standards that can lead to improved care outcomes.

Breastfeeding-friendly Workplace Award

This award was presented by The North Carolina Breastfeeding Coalition in recognition of our efforts to promote the health of working families.

Gold Performance Achievement Award

This award is given by the American College of Cardiology Foundation for treatment of heart attack. The award is based on a hospital's consistent use of treatment guidelines established by combining criteria from two rigorous programs: ACTION Registry developed by the National Cardiovascular Data Registry, and the "Get With the Guidelines" program for heart attack developed by the American Hearth Association.

Mission Hospital earned the rigorous Baby Friendly Hospital Distinction

This award is given to hospitals for their advocacy of breastfeeding among new mothers. We are the first hospital in North Carolina and one of only 89 in the nation to earn the designation.  The Baby Friendly designation is given by Baby Friendly USA, an organization working to implement the UNICEF/WHO initiative to encourage breast feeding worldwide, and promoting the health value of breastfeeding and human milk for mothers, babies, and society.  Mission received official notification of its designation from the Nutrition Services Branch of the North Carolina Division of Public Health.

Mission's Weight Management Center was named a Blue Distinction Center

This award was for Specialty Care for Bariatric Surgery by the BlueCross BlueShield Association.

Society of Thoracic Surgeons (STS) awards three-star rating

Mission's heart surgery program earns the highest rating by the STS, for its level of quality. Approximately 15% of hospitals nationwide received the three-star rating. Also received in 2007, 2008, 2009.


Better Business Bureau Seal

Mission Healthcare Foundation, Inc. earned the Better Business Bureau Wise Giving Alliance Charity Seal, making it the first Asheville-based charity to achieve this major designation.

Blue Distinction Center for Cardiac Care

This award is given by North Carolina Blue Cross and Blue Shield. To be eligible of Blue Distinction designation, a hospital must perform a required volume of percutaneous coronary interventions and coronary artery bypass graft surgeries, and provide a full range of services, including cardiac rehabilitation.

Cleverley & Associates' Five Star Hospital List: Mission Hospital was ranked within the top 20% of hospitals in the U.S.

Using the Community Value Index (CVI) ranking. the CVI was created to provide a measure of the value that a hospital provides to its community. All hospitals are rated by financial viability and plant reinvestment; hospital cost structure; hospital charge structure; and hospital quality performance.

Great 100 Nurses in North Carolina

Since the inception of this peer recognition program, Mission has consistently won a disproportionately high number of honorees in Great 100 Nurses of North Carolina, 149 nurses in all. In 2009, five Mission nurses were recognized.

Mission Health System was named one of 25 "Spirit of North Carolina Campaigning for Excellence

Award recipients by United Way of North Carolina.